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Returns
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My Account
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How do I change my password?
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Orders and Payment
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How do I cancel or change my order?
Where is my order?
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Shipping and Delivery
What shipping methods are available, and how long will it take to get my order?
How accurate is the estimated shipping date?
Do you replace lost packages?
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Subscriptions
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What happens after I subscribe to a product?
Do I need to create an account to purchase a subscription?
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Discounts
Do you offer discounts?
Do you offer a military discount code? Do you have a discount program for unique groups?
Can I use more than one promo code against my order?
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Refer a Friend
How can I refer a friend?
What kind of rewards can I earn through the Refer a Friend program?
What products are eligible for a discount?
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Rewards
What are Aspen Green Rewards?
How do I get started with Rewards?
Does Rewards cost anything?
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Our Products
Should I buy the oil or gummies?
Which product is the best for feelings of joy?
When should I use the Drops and when should I use the Topicals?
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Product Usage
Where do I start if I am new to CBD, THC, Hemp and Cannabis?
Where can I find instructions for using your products?
How much do I take?
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Hemp and CBD
Is CBD illegal in my state?
What is the difference between Marijuana and Hemp?
What is the difference between hemp extract and hemp seed oil?
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General Information
Why Aspen Green?
Who owns Aspen Green?
Do you have a private label option?
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Affiliates
How does the affiliate program work?
How much will I earn as an affiliate?
Will I get a discount code?
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When do I get paid?
What is your payment process?
Why haven't I received my payment?
How Do I Create A ShareASale Affiliate Link?
How to Retrieve an Affiliate Link from an Aspen Green Newsletter
Troubleshooting
Why did my payment fail?
What should I do if I am not receiving emails from Aspen Green?
How to resolve a technical issue