Knowledge base

Returns

• What is your return policy?
• Will you refund the shipping charges on my parcel?
• How long does it take for refunds to process?

My Account

• I’m having trouble signing in. What should I do?
• What if I forgot my password?
• How do I change my password?

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Orders and Payment

• What should I do if an item is missing from my order?
• How do I cancel or change my order?
• Where is my order?

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Shipping and Delivery

• What shipping methods are available, and how long will it take to get my order?
• How accurate is the estimated shipping date?
• Do you replace lost packages?

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Subscriptions

• How do I sign up for a subscription?
• What happens after I subscribe to a product?
• Do I need to create an account to purchase a subscription?

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Discounts

• Do you offer discounts?
• Do you offer a military discount code? Do you have a discount program for unique groups?
• Can I use more than one promo code against my order?

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Refer a Friend

• How can I refer a friend?
• What kind of rewards can I earn through the Refer a Friend program?
• What products are eligible for a discount?

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Rewards

• What are Aspen Green Rewards?
• How do I get started with Rewards?
• Does Rewards cost anything?

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Our Products

• Should I buy the oil or gummies?
• Which product is the best for feelings of joy?
• When should I use the Drops and when should I use the Topicals?

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Product Usage

• Where do I start if I am new to CBD, THC, Hemp and Cannabis?
• Where can I find instructions for using your products?
• How much do I take?

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Hemp and CBD

• Is CBD illegal in my state?
• What is the difference between Marijuana and Hemp?
• What is the difference between hemp extract and hemp seed oil?

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General Information

• Why Aspen Green?
• Who owns Aspen Green?
• Do you have a private label option?

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Affiliates

• How does the affiliate program work?
• How much will I earn as an affiliate?
• Will I get a discount code?

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• When do I get paid?
• What is your payment process?
• Why haven't I received my payment?

• How Do I Create A ShareASale Affiliate Link?
• How to Retrieve an Affiliate Link from an Aspen Green Newsletter

Troubleshooting

• Why did my payment fail?
• What should I do if I am not receiving emails from Aspen Green?
• How to resolve a technical issue