How to update your subscription shipping address

If you have an active subscription, it's important to keep your shipping address up to date to ensure your orders are delivered to the correct location.

Important: Subscription Addresses May Need to Be Updated Separately

Updating the address in your store account does not always update the shipping address associated with your subscription.

If you've recently moved or need future subscription orders shipped to a different address, please review and update your subscription shipping address through your subscription portal.

How to Update Your Subscription Address

1. Log in to your customer account.
2. Open your subscription management portal.
3. Select the subscription you'd like to update.
4. Update your shipping address.
5. Save your changes.

We recommend reviewing your address before your next scheduled renewal date to avoid delays or shipments being sent to an old address.

When Should I Update My Address?

Update your subscription shipping address if:

• You've moved to a new home or apartment.
• You're temporarily shipping orders to another location.
• Your current shipping address contains an error.
• You want future subscription orders delivered somewhere else.

How Can I Confirm My Address Was Updated?

After saving your changes in the subscription portal, your updated address should appear in your subscription details. We recommend reviewing your subscription information before your next order processes.

Need Help?

If you're having trouble updating your subscription address or believe your order may be shipping to the wrong location, please contact our Customer Support team at support@aspengreen.com and we'll be happy to assist.