I can’t apply my discount code

If you’ve got a discount code but you need some help with using it then try the following steps.

Step 1: Check you’ve entered the code correctly

Type or copy and paste the code into the coupon code box exactly as it was given to you.

Step 2: Make sure you click “Apply Coupon”

Once you’ve entered the code, click on Apply Coupon and it will add the code to your order. When the code has been applied to your order, you’ll see the discount value, and the total of your order will change to reflect the code.

Step 3: Try the cart page

If you are having trouble on the checkout page try switching to the cart page. If you are on the cart page try the checkout page.

If you find that your promo code isn’t working then please check the below:

  • You can only use one discount/promo code per order. This applies to our free shipping codes too.
  • Discount/promo codes cannot be used for E-Gift Cards. 
  • As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website.
  • Some codes will only work for specific people or specific countries. If you’ve received the code in an email from Aspen Green then the code may also be locked to that email address. Make sure you’re trying to use the code using your Aspen Green account that has the same email address to which we sent the code.

Step 4: Contact us

If your discount code is still not working, then please contact Customer Support.

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